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Security Services

Building Security:

Security personnel are on duty 24 hours a day, seven days a week.   Each officer is required to wear a photo identification badge.  The officers make routine patrols throughout the building, the garage and The Cedar Street Deck.  The officers are available to assist with special needs or in the event of an emergency.

The Security control center is located on the Basement Level of the Garage.  Security is staffed 24 hours a day and 365 days a year and may be reached at 704.377.7089.

Gateway Center is equipped with a security system including CCTV (closed circuit TV) throughout the building and parking garages.  Each system is controlled and monitored from the Security Control Center.

Gateawy Center is secured access at all times.  A card access system is throughout the building and you will need an access card to enter into any Department.

All visitors must sign in at the Control Center after hours and during normal business hours at the High Rise and Low Rise Lobbies.   Security has access to tenant telephone numbers to assure proper authorization.  Security will not grant access to any individual without proper authorization. 

Concealed Weapons:

A concealed handgun permit does NOT authorize a person to carry a concealed handgun on this property.  The carrying of a concealed or unconcealed weapon on these "premises" by anyone other than a sworn law enforcement officer in the performance of official duties is prohibited.  This policy is made in accordance with the North Carolina General Statutes 14-415.11. "Premises" including this building, other buildings in this complexd, as well as walkways, common areas, and parking garage.

Office Security:

Although Gateway Center maintains a 24 hour security operation, tenants are ultimately responsible for the security and protection of their offices.  Security officers will check to verify that tenant offices are locked each night, but this does not eliminate tenant responsibility to secure offices and workstations and follow prudent security measures.  Please follow the below listed precautionary steps to prevent theft in your offices:

  • Lock all doors when you are not in your office and upon leaving at the end of each day.
  • Do not leave keys to desk and filing cabinets out and unsecured; take them with you at all times.
  • Keep all valuables inside a locked desk when unattended.
  • Keep all laptops and exensive items off desktops when unattended.
  • Do not leave valuable articles including handbags and coats in unguarded areas, or on desks in offices, even for brief periods.
  • Notify Security of solicitors or suspicious persons in corridors, offices or restrooms immediately.
  • Take special precautions just after opening, during lunch hours and just before closing when people may be absent from their workstations.
  • Record equipment and property serial numbers to aid police in recovering property if lost or stolen.
  • Report all thefts to Security as soon as they are noticed missing.
  • When working late, notify Security of the floor you are on and ask that they periodically check on you.
  • Walk in groups when coming and going to work. 
  • Remember that the Report any concerns to Security at 704.377.7089

Emergency Evacuation Training - A semi-annual training class is conducted at Gateway Center by the Management Staff.  Emergency Representatives (E-Reps) from each floor review emergency evacuation procedures and learn more about the state-of-the-art emergency equipment in Gatway Center. Fire drills are conducted twice a year in conjunction with the Charlotte Fire Department & Police Department, which offers helpful advice and feedback on the tenant's knowledge of emergency evacuation procedures.