Operations Details

Should You Have a Service Request:

Please call the following phone numbers:

Bank of America Associates:        800.698.4400 (Corporate Workplace Helpline)

Non-Bank Tenants:                      704.887.1271 (Tenant Services Request Line)

Engineering Department Hours of Operation:

Maintenance Engineers are present in the building Monday - Friday from 8:00 a.m. until 5:00 p.m.  They are on-call 24 hours a day, 7 days a week, and 365 days a year.

Response Time:

All Engineering requests are given a priority code and responded to within that time period.  This can range from an immediate response for flooding, safety issues or power outages to a 24 hour response for less urgent matters, such as getting quotes from subcontractors. 

Above Standard Lighting & Air:  

For any above-standard lighting and/or HVAC request, please contact the security console at 704.386.0483  Bank associates may have any of these services pre-programmed by calling the Corporate Real Estate Helpline (800.698.4400) in advance.  Non-bank associates may also have this pre-programmed by calling the Lincoln Harris Management Office at 704.887.1271  Please note, above standard lighting is free of charge.  Above standard HVAC requests are charged per hour per floor in accordance with the lease agreements.

Contractor and Vendor Identification:

All contractors and vendors in the building are required to register with Security (704.386.0483) during normal business hours or with the Security Console after hours and are assigned an ID badge which is to be worn at all times.  If a contractor or vendor is not wearing this badge, please contact the Security Console at 704.386.0483.            

Loading Dock Hours

The loading dock is closed on the weekends and opens on Sunday nights at 11:00PM.   Anyone wishing access to the loading dock after hours will still be able to enter by using the intercom system located to the right of the Loading Dock Entrance.  The weekday hours will remain a 24 hour coverage.